1. Lifetime deal refunds
If you purchased a lifetime deal and the product does not meet expectations, you can request a refund within 30 days of purchase.
2. How to request a refund
Contact support with your purchase email and order details. We will confirm eligibility and process your request as quickly as possible.
- Email: support@vidzyplayer.com
- Include your Paddle order ID.
- Tell us how we can improve.
3. Refund processing time
Approved refunds are processed back to the original payment method. Timing depends on your bank and Paddle processing windows.
4. Exceptions
Refunds may be declined for abuse, chargeback fraud, or if the request is outside the stated window.
5. Policy updates
We may update this policy as needed. The latest version will always be posted here.
Effective date: 2025-12-01